CITALIVE! enables you to add live help and visitor chat to your web site. This allows visitors on your web site to chat to operators within your organisation in real time - as they are browsing. Use CITALIVE! to watch your web site visitor activity in real time and interact with your visitors by providing live web chat, live help and live person to person assistance directly on your website.

Providing live chat on your site gives you two important competitive advantages:

1. Visitors can see that REAL people are behind the company. Even if a visitor chooses not to chat to you – the fact that they can see that you are ready and waiting will give them added confidence to do business with you.

2. Providing live chat directly on your web site is the quickest way for your visitors to get information they need about your products or services. This will increase sales and improve customer support.

Real-Time Sales & Customer Support

Use CITALIVE! to provide real time customer support, sales assistance and live help directly from your web site. Let your customers talk to you as they browse! Watch visitors browsing your pages and pro-actively invite them to chat! Push pages to the visitor while chatting.

Feature set:

• Fast flicker-free .NET chat client. Firewall friendly (uses only port 80) with no plug-ins to download.
• Works in all browsers.
• Push pages to the visitor.
• Operators can invite visitors to chat. Send custom messages to individual visitors.
• Popup blocker friendly, flicker-free, refresh-free invite mechanism.
• Visitor can request the chat transcript to be emailed to them. CITALIVE! stores the email address and contact info against the visitor record.
• Visitor can leave a message if no operators are available.
• Department specific or operator specific chat requests.
• Option for visitor to pre-select department or operator they wish to chat to.
• Operators can connect to the CITALIVE! Chat Server from anywhere - Internal network or via the Internet.
• Server sends you an email if a visitor wants to chat but no operators are on-line.
• Popup and audible alerts when new visitors arrive at your site.
• Popup and audible alerts when a visitor wants to chat.
• Waiting messages can be sent to the visitor if operators are slow to respond.
• View the visitors complete visit detail and previous visits whilst chatting.
• View previous chat transcripts whilst chatting.
• Transfer a visitor chat to another operator.
• Operator-to-operator chat.
• Built-in spell checker - checks as you type.
• Canned responses.
• Unlimited number of concurrent chat sessions per operator
• Server stores chat transcripts for future reference.
• Operator response times are stored for operator performance reporting.
• 'Visitor is typing' and 'Operator is typing' feedback messages.
• Visitor is informed automatically if no operators are on-line.
• Customizable 'available' and 'not available' messages.
• Support for SSL pages.
• Click-to-call-back feature.